| Shipping Rates & Fees |
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Our shipping calcuations are processed in real
time and rates are as low as $2.50 and up. Our preferred shipping carrier is the United States Postal Service
and they offer several shipping options from First Class Mail to Express Mail.
To check your shipping rates, simply add items to your shopping cart and start
to checkout. Your rates will be displayed when you begin the checkout process.
Shipping rates are based on weight and location. (There is no commitment to
check your shipping rates. Your order will not be processed unless you click the
confirm order button at the end of the checkout procedure.)
US Shipping Options
- USPS First Class
Mail (4-9 Business Days)
Following credit card approval and merchandise availability, an order
shipped via USPS First Class mail will be shipped the following business
day, and delivered in four to nine business days. For
APO and FPO orders, we can only control delivery time to initial base, not
final destination.
Occasionally, we will run out of stock on an item. If this happens, we will
continue to reorder the backordered item until the item is received or until
our customer provides us with a suitable substitution or cancels the item in
question.
. *Please Note: USPS First Class Mail is not available on all
items due to weight restrictions.
- USPS Priority Mail
(3-5 Business Days)
Following credit card approval and merchandise availability, an order
shipped via USPS Priority mail will be shipped the following business day,
and delivered in three to five business days. For APO
and FPO orders, we can only control delivery time to initial base, not final
destination.
Occasionally, we will run out of stock on an item. If this happens, we will
continue to reorder the backordered item until the item is received or until
our customer provides us with a suitable substitution or cancels the item in
question.
- USPS Express Mail
(1-2 Business Days)
Following credit card approval and merchandise availability, an order
shipped via USPS Express Mail will be shipped the same business day if the
order is received by 11:00 A.M. EST. If the order is received after 11:00
A.M. EST, it will be shipped the following business day. Express Mail
delivery offers delivery to most locations 365 days a year.
For APO and FPO orders, we can only control delivery
time to initial base, not final destination.
Occasionally, we will run out of stock on an
item. If this happens, we will continue to reorder the backordered item
until the item is received or until our customer provides us with a suitable
substitution or cancels the item in question.
.
International Shipping Options
- USPS Air Letter Mail
(4-10 Business Days)
Following credit card approval and merchandise availability, an order
shipped via USPS Air Letter mail will be shipped the following business day,
and delivered in four to ten e business days for most locations.
Please allow up to 15 days for delivery. We can only
control delivery time to initial base, not final destination.
Occasionally, we will run out of
stock on an item. If this happens, we will continue to reorder the
backordered item until the item is received or until our customer provides
us with a suitable substitution or cancels the item in question.
.
*Please Note: USPS Air Letter Mail is not available on all items due to
weight restrictions.
- USPS Global Priority
Mail (4-6 Business Days)
Following credit card approval and merchandise availability, an order
shipped via USPS Global Priority mail will be shipped the following business
day, and delivered in four to six business days for most locations.
We can only control delivery time to initial base, not
final destination.
Occasionally, we will run out of stock on an item. If this happens, we will
continue to reorder the backordered item until the item is received or until
our customer provides us with a suitable substitution or cancels the item in
question.
- USPS Global Express
Mail (3-5 Business Days)
Following credit card approval and merchandise availability, an order
shipped via USPS Global Express Mail will be shipped the same business day
if the order is received by 11:00 A.M. EST. If the order is received after
11:00 A.M. EST, it will be shipped the following business day and delivered
in three to five business days for most locations.
Occasionally, we will run out of stock on an
item. If this happens, we will continue to reorder the backordered item
until the item is received or until our customer provides us with a suitable
substitution or cancels the item in question.
.
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Return/Exchange Policy |
| Our aim is to ensure your complete
satisfaction with your online purchase. In the unlikely event that your
purchase is unsatisfactory, simply return it to us in its original
condition (product must not have been worn or used) within 30 days for a
100% refund. Federal Health regulations prevent us from exchanging thongs
and underwear, as well as any other merchandise that comes in contact with
male or female genitalia for your safety.
We do recognize that individuals will want to try
their garments on to see if they fit, however please remember to wear a
liner or underwear when trying on an outfit that has a panty bottom. We
hope that most people are honest and respectful, will take the time to try
on lingerie carefully, without cutting the tags, to see if the garment is
what they expected. Items with cut tags or that are not in original
condition (packaging) will not be accepted. Please be sure to wear
footwear only on carpeting until you are sure they fit.
- We will not reimburse any return shipping charges
unless we have made an error in product fulfillment.
- We will not refund any shipping & handling
fees.
- You will not be charged any re-shipping fees when
replacing defective/damaged goods.
- Returns sent C.O.D. will be refused.
- We are unable to refund or exchange clearance or
closeout merchandise under any circumstances.
- Due to the seasonal nature of the items, we are
also unable to refund or exchange Holiday Garments and Costumes. Any
Costume purchase made during the month of October is not eligible for
return or exchange. Any holiday specific items, such as Santa
Suits are not eligible for return or exchange.
- Custom orders or special request items cannot be
returned or exchanged for any reason.
- For your own protection, you may wish to send
your return back to us by insured parcel post or courier if these
services are available in your area. We are not liable for damaged
item(s) returned to us or returns that are not received.
- All refunds if applicable will be applied to the
payment method used for your original purchase. We will make
every effort to process your return quickly and you will receive an
e-mail notification on the status of your return.
:
All requests for defects must be made within 10 days
of the receipt of your order. Any request beyond 10 days will be accepted
at our discretion and processed in the form of an exchange or merchandise
credit only. No requests after 30 days from the date of invoice will be
accepted. The damaged item will be replaced and shipped to you at no
additional charge, once we have received the problem item. Should
any return deemed not defective will be returned you at your expense.
All packages sent to Fifth Avenue Lingerie for
return, credit or exchange must have an RMA (Return Merchandise
Authorization) number referenced on the outside the package. Any package
received by us without an RMA number on the outside of the package will be
refused and returned to the sender. Please click
here to request your RMA number online. Be sure to enclose the return
& exchange form with the return. Click here
to download form now . You will need acrobat reader to download
form. Get Acrobat
reader now. |
Once you are ready to proceed, simply fill out the
information requested below and hit Request RMA (you will receive an email
receipt of your request). You can expect to receive a response from our customer
service department within 48 hours that will include your RMA number and all of
your return instructions. Please be sure that you have thoroughly read the
policy guidelines on the previous page so there is no confusion later.
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