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Fifth Avenue Lingerie :: Help zone

Help zone

Terms & Conditions  
 
 Shipping Rates & Fees

Our shipping calcuations are processed in real time and rates are as low as $2.50 and up. Our preferred shipping carrier is the United States Postal Service and they offer several shipping options from First Class Mail to Express Mail.  To check your shipping rates, simply add items to your shopping cart and start to checkout. Your rates will be displayed when you begin the checkout process. Shipping rates are based on weight and location. (There is no commitment to check your shipping rates. Your order will not be processed unless you click the confirm order button at the end of the checkout procedure.)

US Shipping Options

  • USPS First Class Mail (4-9 Business Days)
    Following credit card approval and merchandise availability, an order shipped via USPS First Class mail will be shipped the following business day, and delivered in four to nine business days. For APO and FPO orders, we can only control delivery time to initial base, not final destination. 
    Occasionally, we will run out of stock on an item. If this happens, we will continue to reorder the backordered item until the item is received or until our customer provides us with a suitable substitution or cancels the item in question. . *Please Note: USPS First Class Mail is not available on all items due to weight restrictions.
  • USPS Priority Mail (3-5 Business Days)
    Following credit card approval and merchandise availability, an order shipped via USPS Priority mail will be shipped the following business day, and delivered in three to five business days. For APO and FPO orders, we can only control delivery time to initial base, not final destination. 
    Occasionally, we will run out of stock on an item. If this happens, we will continue to reorder the backordered item until the item is received or until our customer provides us with a suitable substitution or cancels the item in question.
  • USPS Express Mail (1-2 Business Days)
    Following credit card approval and merchandise availability, an order shipped via USPS Express Mail will be shipped the same business day if the order is received by 11:00 A.M. EST. If the order is received after 11:00 A.M. EST, it will be shipped the following business day. Express Mail delivery offers delivery to most locations 365 days a year. For APO and FPO orders, we can only control delivery time to initial base, not final destination. 
    Occasionally, we will run out of stock on an item. If this happens, we will continue to reorder the backordered item until the item is received or until our customer provides us with a suitable substitution or cancels the item in question. .

International Shipping Options

  • USPS Air Letter Mail (4-10 Business Days)
    Following credit card approval and merchandise availability, an order shipped via USPS Air Letter mail will be shipped the following business day, and delivered in four to ten e business days for most locations.  Please allow up to 15 days for delivery. We can only control delivery time to initial base, not final destination. 
    Occasionally, we will run out of stock on an item. If this happens, we will continue to reorder the backordered item until the item is received or until our customer provides us with a suitable substitution or cancels the item in question. . *Please Note: USPS Air Letter Mail is not available on all items due to weight restrictions.
  • USPS Global Priority Mail (4-6 Business Days)
    Following credit card approval and merchandise availability, an order shipped via USPS Global Priority mail will be shipped the following business day, and delivered in four to six business days for most locations. We can only control delivery time to initial base, not final destination. 
    Occasionally, we will run out of stock on an item. If this happens, we will continue to reorder the backordered item until the item is received or until our customer provides us with a suitable substitution or cancels the item in question.
  • USPS Global Express Mail (3-5 Business Days)
    Following credit card approval and merchandise availability, an order shipped via USPS Global Express Mail will be shipped the same business day if the order is received by 11:00 A.M. EST. If the order is received after 11:00 A.M. EST, it will be shipped the following business day and delivered in three to five business days for most locations.
    Occasionally, we will run out of stock on an item. If this happens, we will continue to reorder the backordered item until the item is received or until our customer provides us with a suitable substitution or cancels the item in question. .
Return/Exchange Policy
Our aim is to ensure your complete satisfaction with your online purchase. In the unlikely event that your purchase is unsatisfactory, simply return it to us in its original condition (product must not have been worn or used) within 30 days for a 100% refund. Federal Health regulations prevent us from exchanging thongs and underwear, as well as any other merchandise that comes in contact with male or female genitalia for your safety.  

We do recognize that individuals will want to try their garments on to see if they fit, however please remember to wear a liner or underwear when trying on an outfit that has a panty bottom. We hope that most people are honest and respectful, will take the time to try on lingerie carefully, without cutting the tags, to see if the garment is what they expected. Items with cut tags or that are not in original condition (packaging)  will not be accepted. Please be sure to wear footwear only on carpeting until you are sure they fit.

  • We will not reimburse any return shipping charges unless we have made an error in product fulfillment.
  • We will not refund any shipping & handling fees.
  • You will not be charged any re-shipping fees when replacing defective/damaged goods.
  • Returns sent C.O.D. will be refused.
  • We are unable to refund or exchange clearance or closeout merchandise under any circumstances.
  • Due to the seasonal nature of the items, we are also unable to refund or exchange Holiday Garments and Costumes. Any Costume purchase made during the month of October is not eligible for return or exchange. Any holiday specific items, such as Santa Suits  are not eligible for return or exchange.
  • Custom orders or special request items cannot be returned or exchanged for any reason.
  • For your own protection, you may wish to send your return back to us by insured parcel post or courier if these services are available in your area. We are not liable for damaged item(s) returned to us or returns that are not received.
  • All refunds if applicable will be applied to the payment method  used for your original purchase. We will make every effort to process your return quickly and you will receive an e-mail notification on the status of your return.

:

All requests for defects must be made within 10 days of the receipt of your order. Any request beyond 10 days will be accepted at our discretion and processed in the form of an exchange or merchandise credit only. No requests after 30 days from the date of invoice will be accepted.  The damaged item will be replaced and shipped to you at no additional charge, once we have received the problem item.  Should any return deemed not defective will be returned you at your expense.

All packages sent to Fifth Avenue Lingerie for return, credit or exchange must have an RMA (Return Merchandise Authorization) number referenced on the outside the package. Any package received by us without an RMA number on the outside of the package will be refused and returned to the sender. Please click here to request your RMA number online. Be sure to enclose the return & exchange form with the return.   Click here to download form now .  You will need acrobat reader to download form.  Get Acrobat reader now.

Once you are ready to proceed, simply fill out the information requested below and hit Request RMA (you will receive an email receipt of your request). You can expect to receive a response from our customer service department within 48 hours that will include your RMA number and all of your return instructions. Please be sure that you have thoroughly read the policy guidelines on the previous page so there is no confusion later.

Return Information: Information Required for Processing
   
Order#
Sku#
Sku#
Sku#
Name
Email

Phone Number
Reason for Return
Has Merchandise Been Tried on?
Are the Tags still on the Garment?
 
 
 
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